DELIVERY/ SHIPPING POLICY
- Shipments are made by a third party courier. If for any reason your package arrives late or damaged, please alert us within two days of delivery.
- We deliver internationally.
- Shipments within the UAE will be processed within 7 days of order date. International orders can take up to 2 weeks.
- Delivery charges are applicable in addition to all orders. UAE delivery fees will be a flat rate of AED30 and international shipping fees will be calculated upon checkout based on location.
- Avoid any delay in delivery by mentioning your full name, address and contact details.
Refund Policy –
We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavor to send you another or refund the payment.
We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please contact us to schedule a return and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.
Your order may be cancelled within 24 hours; refunds will be made back to the payment method used initially by the customer. Please allow for up to 30 days for the refund transfer to be completed.